What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.You may, however, visit our site anonymously.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.To quickly process your transactions.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails and SMS messages.
- If you would no longer like to receive promotional e-mails or messages from us, you can opt out.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Muddy Body guarantees the delivery of products to the address provided at the time of purchase. If the customer fails to provide the correct address at the time of purchase, Muddy Body will not be held liable or required to issue a refund for lost packages. Please make sure you enter the correct address before hitting 'submit'. Muddy Body does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. You can check the status of your delivery via the tracking number provided on your confirmation shipping email. If your package is returned to us for various reasons, Muddy Body will contact you to set up a re-delivery. Additional shipping & handling costs will be applied. Once a package leaves our facility, Muddy Body will not be responsible for providing a refund for shipping costs.
The recipient of the package must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees from the respective countries. All additional charges for customs clearance are the responsibility of the recipient, not Muddy Body. Since customs policies vary from country to country, please contact your local customs office for more information.
CANCELLATION AND RETURN POLICY
- If you wish to cancel your order, you must send us a cancellation notice immediately.
- Please send us an email to with subject order "Order Cancellation" to firstname.lastname@example.org within three hours of placing your order to ensure that your order has not yet been shipped out. Your order will only be cancelled and refunded if you send us an email within this time period.
- If your package is received with damaged or missing contents, you have 5 business days to send us an email with a picture explaining the issue.
- Muddy Body will not issue a refund after the product has been shipped and deemed "delivered" to the address specified on your order. If the customer fails to give the correct address on their order, Muddy Body is not liable or required to issue a resend or refund.
- Coupon codes cannot be applied to previous orders or combined with any other discounts. Code must be applied at checkout to qualify and cannot be added to previous orders once placed.
- Address changes must be made within three hours from the time of purchase. Please email email@example.com with any changes to your existing order.