Muddy Body provides shipping insurance in the unfortunate event of damage, loss, or theft of your package. This shipping is offered at the time of checkout: $0.98 for orders under $100 and $1.50 for orders over $100. If you do not select the insured shipping option at checkout, Muddy Body is not liable for lost, damaged, or stolen items.
Muddy Body guarantees the delivery of products to the address provided at the time of purchase. If the customer fails to provide the correct address at the time of purchase, Muddy Body will not be held liable or required to issue a refund for lost packages. Please make sure you enter the correct address before hitting 'submit'.
If your package is returned to us for various reasons, Muddy Body will contact you to set up a re-delivery. Additional shipping & handling costs may be applied.
If your package has been marked 'DELIVERED,' but you have yet to receive it within 7 days, please email email@example.com.
The recipient of the package must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees from the respective countries. All additional charges for customs clearance are the responsibility of the recipient, not Muddy Body. Since customs policies vary from country to country, please contact your local customs office for more information.
International packages marked 'Delivered' in the destination country could we waiting at customs to be picked up. Customs will notify you if additional fees are required.
Due to the nature of our products, we do not accept returns or provide refunds on opened or used products. Results may vary and are not guaranteed.
If you receive your products damaged and/or are missing any products in your order, please be sure to email firstname.lastname@example.org within 7-10 days of delivery. We do not provide returns/exchanges of products beyond 3 months from order date.
Human error occurs! If you received the wrong item(s), please email email@example.com and we'll make it right!
Orders are processed within 12-24 business hours. Once your order has been marked as 'shipped,' we are no longer able to make any changes to your shipping address or order.