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Returns & Exchanges

Due to the nature of our products, we do not accept returns

  • We do not accept returns on products that have been opened/used.
  • We would be happy to offer a replacement or a shop credit for certain circumstances.
  • Please send us an email at ( with any concerns about your purchase.
  • If you receive your products damaged, please be sure to email within 5 days of delivery.
  • If your Muddy accessory (brush, headwrap, etc.) breaks, we will provide a replacement if your order was placed within three months.
  • Your satisfaction is our guarantee and we will do what we can to ensure that you are happy with your purchase.


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