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FAQs

Frequently Asked Questions

Products

Are your ingredients 100% natural?

Do you test your products on animals?

Are your products vegan?

How do Muddy Body products stay fresh without any preservatives?

I love you guys!!! How can I learn more about your company?

How often should the hair masks be applied?

How often should the face masks be applied?

I received my mask, now what?

Besides water, can Muddy face masks be mixed with anything else?

Is the Muddy Body Applicator Brush sold separately?

What is the shelf life of your products?

Are your products made in the U.S.?

Payments

What forms of payment do you accept?

Is there a sales tax on your products?

I got charged twice, but only want one order- What do I do?

Can I return a product?

How can I cancel my order?

Shipping

I just placed my order, how long should I expect to receive it?

My tracking number isn’t working, how can I fix this?

What if my order says delivered, but I have not yet received it?

Where do you ship?

Do you ship to APO Addresses?

Authorized Resellers

Who is authorized to sell our products?

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