OUR COVID-19 UPDATE
Our COVID-19 Update
With all the uncertainty going on in the world right now, we want you to know that we are here for you! Here are a few updates that we think are important for you to know:
We have made the proper and necessary changes following CDC recommendations. These changes ensure that our staff and loyal customers (that’s YOU!) are safe and protected- always!
Your orders are being packaged- with love- and shipped out daily without delay! The Muddy Body fulfillment center is functioning as normal and is being cleaned daily and adhering to CDC guidelines and regulations. Our Muddy Packing team is maintaining strict hygiene standards, using gloves and masks during the pack out process.
There are currently no delays in terms of order processing times. We are shipping out orders Monday-Friday. In efforts to alleviate some stress during this time of uncertainty, we are currently offering free domestic shipping on orders with code: MBFAM. For more information and updates from our shipping partners, please visit DHL.com and USPS.com.
Updated message from DHL:
Due to the severity of the COVID-19 outbreak, there are widespread delays. Our number one priority is the well-being of our employees and customers. To reduce exposure to the Coronavirus, safety measures have been implemented which extends processing and delivery times. Please allow additional time for your package to be delivered. Thank you for your patience during this time.
The majority of the Muddy team is working remotely to ensure we are doing our part in practicing social distancing. Our customer service team is available to serve you via email. Please email firstname.lastname@example.org with any questions or concerns you may have.
The Muddy Team